yaainnnxitstore/YASIN_XIT_BOTPublic · Bot Template

1/**#command2name: /support3answer: 4keyboard: 5parse_mode: markdown6aliases: 7allow_only_group: false8need_reply: false9is_web: 010#command**/11 12try {13  var __bgUid = String(user.telegramid);14  if (Bot.getProperty("banned_" + __bgUid) === true && __bgUid !== String(Bot.getProperty("owner_id") || "8225479428")) {15    try {16      if (typeof update !== "undefined" && update && update.callback_query) Api.answerCallbackQuery({callback_query_id:String(update.callback_query.id),text:"🚫 Your account has been suspended.",show_alert:true});17      else Api.sendMessage({chat_id: chat.chatid, text: "🚫 <b>ACCESS DENIED</b>\n\nYour account has been suspended by the administrator.", parse_mode: "HTML"});18    } catch(__bgSend) {}19    return;20  }21} catch(__bgErr) {}22var __swfUpdate = (typeof update !== "undefined" && update) ? update : null;23var __swfCb = (__swfUpdate && __swfUpdate.callback_query) ? __swfUpdate.callback_query : null;24var __swfCbMsg = (__swfCb && __swfCb.message) ? __swfCb.message : null;25var __swfMsgId = __swfCbMsg && __swfCbMsg.message_id ? Number(__swfCbMsg.message_id) : 0;26var __swfCbId = __swfCb && __swfCb.id ? String(__swfCb.id) : "";27try {28  if (typeof request !== "undefined" && request && __swfCb) {29    if (__swfCb.message) request.message = __swfCb.message;30    if (!request.id && __swfCb.id) request.id = __swfCb.id;31  }32} catch(__swf_norm_err) {}33function __swfEditMessage(a) {34  a = a || {};35  var mid = Number(a.message_id || __swfMsgId || 0);36  var cid = a.chat_id || (typeof chat !== "undefined" && chat ? (chat.id || chat.chatid) : null);37  if (!mid || !cid) throw new Error("Callback message ID not found");38  var markup = a.reply_markup;39  if (typeof markup === "string") { try { markup = JSON.parse(markup); } catch(_) {} }40  var base = {chat_id:cid,message_id:mid,parse_mode:a.parse_mode,reply_markup:markup};41  var cm = __swfCbMsg;42  if (cm && (cm.photo || cm.video || cm.document || cm.audio || cm.animation)) {43    return Api.editMessageCaption({chat_id:cid,message_id:mid,caption:String(a.text == null ? "" : a.text),parse_mode:a.parse_mode,reply_markup:markup});44  }45  return Api.editMessageText({chat_id:cid,message_id:mid,text:String(a.text == null ? "" : a.text),parse_mode:a.parse_mode,reply_markup:markup});46}47function __uiSend(text, opts) {48  opts = opts || {};49  var req = (typeof request !== "undefined" && request) ? request : null;50  var chatId = (typeof chat !== "undefined" && chat && chat.chatid) ? chat.chatid : null;51  var isCallback = !!__swfCb;52  var mid = 0;53  if (isCallback && update.callback_query.message && update.callback_query.message.message_id) mid = Number(update.callback_query.message.message_id);54  if (!mid) { try { mid = Number(User.getProperty("pending_menu_message_id") || User.getProperty("main_menu_message_id") || User.getProperty("support_message_id") || 0); } catch(e0) { mid = 0; } }55  var markup = opts.reply_markup;56  if (markup && typeof markup !== "string") { try { markup = JSON.stringify(markup); } catch(e1) {} }57  var textValue = String(text == null ? "" : text);58  if (mid && chatId) {59    try {60      __swfEditMessage({chat_id:chatId,message_id:mid,text:textValue,parse_mode:opts.parse_mode,reply_markup:markup});61      try { User.setProperty("main_menu_message_id",String(mid),"string"); User.setProperty("pending_menu_message_id",String(mid),"string"); } catch(se) {}62      return true;63    } catch(e2) {64      var s=String(e2).toLowerCase();65      if(s.indexOf("message is not modified")>=0 || s.indexOf("not modified")>=0) return true;66      if(isCallback && update.callback_query.message && update.callback_query.message.photo) {67        try { Api.editMessageCaption({chat_id:chatId,message_id:mid,caption:textValue,parse_mode:opts.parse_mode,reply_markup:markup}); return true; } catch(e3) {68          var s3=String(e3).toLowerCase(); if(s3.indexOf("not modified")>=0) return true;69        }70      }71      if(isCallback) { try { Api.answerCallbackQuery({callback_query_id:String(update.callback_query.id),text:"⚠️ Could not update the screen.",show_alert:true}); } catch(e4) {} return false; }72    }73  }74  if (isCallback) { try { Api.answerCallbackQuery({callback_query_id:String(update.callback_query.id),text:"⚠️ Screen message not found.",show_alert:true}); } catch(e5) {} return false; }75  try {76    var sent=Api.sendMessage({chat_id:chatId,text:textValue,parse_mode:opts.parse_mode,reply_markup:markup});77    try { if(sent&&sent.message_id){User.setProperty("pending_menu_message_id",String(sent.message_id),"string");User.setProperty("main_menu_message_id",String(sent.message_id),"string");} } catch(e6) {}78    return true;79  } catch(e7) { return false; }80}81try {82 var uid=String(user.telegramid),tickets=Bot.getProperty("all_support_tickets")||[];if(!Array.isArray(tickets))tickets=[];83 function esc(v){return String(v==null?"":v).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;");}84 function isOpen(t){var st=String((t&&t.status)||"Open");return st!=="Resolved"&&st!=="Closed";}85 var open=[],closed=[];86 for(var i=tickets.length-1;i>=0;i--){87   var t=tickets[i]||{};88   if(String(t.user_id)!==uid) continue;89   if(isOpen(t)){ if(open.length<10) open.push(t); }90   else { if(closed.length<5) closed.push(t); }91 }92 var howTo="\n💡 <b>How does support work?</b>\n\n├ 1️⃣ Tap 'Create New Ticket'\n├ 2️⃣ Enter your Order/Deposit ID (or Skip)\n├ 3️⃣ Describe your issue\n└ ✅ Get help from the team!";93 var text="🎫 ━ <b>SUPPORT CENTRE</b> ━ 🎫\n\n━━━━━━━━━━━━━━━━━━\nNeed help?\nWe're here 24/7! 💬\n";94 var kb=[];95 function render(list,title,icon){96   if(!list.length) return;97   text+="\n"+title+"\n━━━━━━━━━━━━━━━━━━\n";98   for(var j=0;j<list.length;j++){99     var x=list[j]||{};var no=x.ticket_no||x.id;var msgs=Array.isArray(x.messages)?x.messages.length:1;var dt="";100     try{dt=new Date(x.created_at).toLocaleString("en-GB",{day:"2-digit",month:"short",hour:"2-digit",minute:"2-digit",hour12:false});}catch(_){dt=String(x.created_at||"");}101     text+=icon+" <b>Ticket #"+esc(no)+"</b>\n"+102           " ├ 📦 Order: "+esc(String(x.transaction_id||"-").slice(0,32) || "-")+"\n"+103           " ├ 📊 Status: "+esc(x.status||"Open")+"\n"+104           " ├ 💬 Messages: "+msgs+"\n"+105           " └ 🕐 "+dt+"\n\n";106     kb.push([{text:icon+" Ticket #"+no,callback_data:"/support_view "+x.id}]);107   }108 }109 if(!open.length && !closed.length){110   text+="\n📭 You have no support tickets yet.\n"+howTo;111 }else{112   render(open,"🟢 <b>OPEN TICKETS ("+open.length+")</b>","🟢");113   render(closed,"🔴 <b>CLOSED TICKETS ("+closed.length+")</b>","🔴");114   text+=howTo;115 }116 kb.push([{text:"🆕 Create New Ticket",callback_data:"/support_new"}]);117 kb.push([{text:"🔙 Main Menu",callback_data:"/back"}]);118 __uiSend(text,{parse_mode:"HTML",reply_markup:JSON.stringify({inline_keyboard:kb})});119 if(__swfCb)try{Api.answerCallbackQuery({callback_query_id:String(__swfCb.id)});}catch(_e){}120}catch(e){__uiSend("⚠️ Could not open the support centre.");}